Terms and Conditions

Welcome to LASA Kenya (lasa.ke). LASA Kenya is part of LASA Africa. These Terms and Conditions govern the purchase of products, order requests, deliveries, and customer services provided through our website and our authorized communication channels.

1. How We Sell & Order Acceptance

We sell directly to our customers through our own website and dedicated local team communications. We do not redirect customers to third-party marketplaces.

• Order requests: Submitting an order request on lasa.ke or contacting our local representative via WhatsApp, phone, or email constitutes an enquiry and request to purchase.
• Stock verification: Products displayed on our site are marked "Available — we confirm the quantity before you pay". We do not make automated stock promises until our local team verifies physical stock at our partner fulfilment warehouse.
• Binding acceptance: An order is only accepted and binding when our local team confirms the product availability, total price, delivery fee, and payment details in writing.

2. Pricing & Payment

All prices on lasa.ke are quoted in Kenyan Shillings (KES).

• Written confirmation: Product prices, applicable courier charges, and exact payment details are confirmed in writing before payment is requested.
• Payment method: Payments in Kenya are made by M-Pesa following instructions confirmed by our team. Please do not send funds to unverified numbers or before receiving written confirmation.

3. Fulfilment, Delivery & Collection

Products are stored at and dispatched from our partner fulfilment warehouse located at Gold Rock Building A3, Mombasa Road, Nairobi, Kenya.

• Delivery: We offer delivery throughout Nairobi Metro (KES 500, 1–2 business days) and to upcountry locations across Kenya (KES 1,200, 2–4 business days via courier or country bus cargo). Final delivery fees are confirmed in writing before payment.
• Warehouse collection: Customers may collect orders free of charge from our partner fulfilment warehouse in Nairobi strictly by appointment. A minimum of 3 hours' notice is required, and customers must wait for written confirmation that their order is ready before travelling.

4. Returns, Replacements & Refunds

Our return procedures are designed to be straightforward and fair:

• 7-day change of mind: Retail customers may return complete, unused items in their original packaging within 7 calendar days of delivery or collection. Items can be dropped off free of charge at our Nairobi partner warehouse by appointment, or collected for a fee equal to the delivery fee. Refunds of the product purchase price are paid to the original M-Pesa account within 7 working days of inspection.
• Damaged or incorrect items: Any defect, damage, missing part, or incorrect item must be reported within 48 hours of receipt with clear photographs. We will replace the item or refund in full (including delivery) and collect the goods at no charge.
• B2B sales: For commercial and export sales, terms are set out on the written quotation or pro-forma invoice. Change-of-mind returns do not apply unless agreed in writing; defects or short shipments must be notified within 7 days of collection with photos.

5. 12-Month Manufacturing Warranty

All LASA products sold by LASA Kenya include a 12-month warranty against manufacturing defects in materials and structural workmanship, starting from the delivery or collection date.

This warranty does not cover ordinary wear and tear, superficial cosmetic scratches, damage resulting from misuse, overload, improper assembly, neglect, or damage incurred during customer transport or moving.

6. Product Descriptions & Accuracy

We make every effort to display product dimensions, colors, materials, and features accurately. Because timber, finishes, and manufacturing batches vary, minor dimensional tolerances and slight color variations may occur. Technical advice and assembly guidance are provided in good faith.

7. Limitation of Liability

To the fullest extent permitted by applicable law, LASA Kenya's total liability arising out of or related to any product purchase, contract, or use of the website is strictly limited to the actual purchase price paid by the customer for the specific item in question. We are not liable for any indirect, special, incidental, or consequential losses, loss of business, or moving expenses.

8. Governing Law

These Terms and Conditions, all orders placed, and any disputes arising from them are governed by and construed in accordance with the laws of Kenya.

9. Contact & Enquiries

For questions about orders, payments, delivery, or terms:

• Local Kenya Representative: Kimuli
• Phone & WhatsApp: +254 784 417 576 (Monday–Saturday, 08:30–17:00)
• Direct Email: kimuli@lasa.africa
• General Support & Complaints: sales@lasa.africa
• Head Office: LASA Africa, 28 Angus Crescent, Longmeadow Business Estate, Johannesburg 1610, South Africa (+27 11 089 8888)