Privacy Policy

LASA Kenya (lasa.ke) is part of LASA Africa. We respect your personal privacy and are committed to safeguarding the personal information you share with us. This policy explains what personal details we collect, why we need them, who we share them with, and how you can exercise your data rights.

What We Collect

We only collect personal information that is necessary to fulfill your enquiries, orders, and post-purchase services. This includes:

• Contact information: Your full name, phone number, WhatsApp contact, and email address.
• Delivery information: Your physical address, city, estate, and any specific delivery directions.
• Order & transaction details: The products, quantities, and variations you request, quotation references, and payment confirmation details.
• Communications: Messages, feedback, notes, and photos you provide via our website forms, WhatsApp, phone, or email.

Why We Collect Your Information

We use your personal data strictly for legitimate business and customer service purposes:

• To prepare, calculate, and confirm written quotations for products and delivery fees.
• To organize dispatch, transport, and delivery with our delivery partners, or to prepare your items for warehouse collection.
• To verify payments received via M-Pesa.
• To assist with customer support enquiries, process returns, issue refunds, and manage 12-month manufacturing warranty claims.
• To comply with statutory accounting, tax, and legal requirements.

Who We Share Your Information With

We do not sell, rent, or trade your personal information to third parties. We share your information only on a strict need-to-know basis with essential operational partners:

• Delivery partners & couriers: We share your recipient name, phone number, and delivery address with our courier and transport partners so they can deliver your package and coordinate drop-off.
• Payment providers: We share transaction references with payment providers (such as M-Pesa) to reconcile and confirm receipt of funds.
• Partner fulfilment warehouse: We share order details and collection contact names with our partner fulfilment warehouse team in Nairobi (Gold Rock Building A3, Mombasa Road, Nairobi) so they can pick, pack, and release your goods.

Data Retention

We keep your personal information only for as long as is necessary to fulfill the purposes for which it was collected:

• To complete your order, deliver your goods, and maintain communication.
• To maintain records throughout the 12-month manufacturing warranty period.
• To satisfy applicable legal, accounting, and reporting obligations under Kenyan law.

When personal information is no longer needed, it is securely deleted or anonymized.

Your Rights

You have clear rights regarding the personal information we hold about you. You may:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to update or correct any incomplete or inaccurate data.
• Deletion: Request that we delete your personal information, subject to any legal or warranty record-keeping obligations that require us to retain it.

How to Contact Us About Privacy

If you have any questions about this Privacy Policy or wish to exercise any of your data rights, please contact our team:

• Privacy Email: sales@lasa.africa (please use the subject line "Privacy").
• Local Support: Kimuli at kimuli@lasa.africa or via WhatsApp/phone at +254 784 417 576.
• Head Office: LASA Africa, 28 Angus Crescent, Longmeadow Business Estate, Johannesburg 1610, South Africa (+27 11 089 8888).