Return & Warranty Policy

At LASA Kenya, we want you to be completely satisfied with your furniture and home essentials. This policy explains your rights and options if you need to return an item, report a problem, or claim under our warranty.

7-Day Change of Mind Returns

If you decide an item is not right for your space, you can return it within 7 days from the date of delivery or collection.

• Item condition: The item must be unused, unassembled, complete with all hardware and parts, and in its original packaging.
• Drop-off option: You can drop the item off free of charge at our Nairobi partner fulfilment warehouse (Gold Rock Building A3, Mombasa Road, Nairobi) by prior appointment with our local team.
• Collection option: Alternatively, our team can arrange courier collection from your address for a fee equal to the original delivery fee.
• Refund processing: Once our partner warehouse team receives and inspects the item, your refund for the product price will be paid within 7 working days to your original payment method (M-Pesa).

Damaged, Faulty, Missing Parts, or Wrong Items

We take great care in packaging and handling every order. If your package arrives with an issue, please let us know quickly so we can make it right.

• Notice window: Tell us within 48 hours of delivery or collection.
• What to send: Send your order reference, product code, description of the fault, and clear photographs showing the issue, parts, and packaging.
• Resolution: We will replace the item or issue a full refund including delivery charges.
• Free collection: If the item needs to be collected, we collect it completely free of charge.

12-Month Manufacturing Warranty

Every product sold by LASA Kenya carries a 12-month warranty against manufacturing defects, matching the LASA Africa standard.

• What is covered: Manufacturing defects in materials, structural integrity, and factory workmanship under ordinary domestic use.
• What is not covered: Normal wear and tear, cosmetic marks or scratches from everyday use, damage resulting from misuse or negligence, damage caused by improper assembly or failure to follow assembly instructions, and damage sustained during private transport or relocation.

How to Request a Return or Warranty Service

To start a return, report an issue, or make a warranty claim, please contact our team:

• WhatsApp: Message Kimuli on +254 784 417 576.
• Email: Write to sales@lasa.africa (or copy kimuli@lasa.africa).

Please include your order reference number, product code, an explanation of the request, and clear photos. Our team will review your message and provide return shipping or drop-off instructions in writing before any item is moved.