Delivery & Collection Policy
LASA Kenya supplies quality furniture and home goods across Kenya. All local stock is held at and dispatched from our partner fulfilment warehouse in Nairobi. This policy sets out our delivery areas, fees, schedules, and warehouse collection procedures.
How Ordering & Delivery Works
We believe in transparent pricing with no surprises before you pay:
- Order request: Submit your order request directly on lasa.ke, or message our local team on WhatsApp, phone, or email.
- Stock availability: Stock on our site is marked "Available — we confirm the quantity before you pay". We verify current stock levels with our partner fulfilment warehouse before confirming your order.
- Written quote & payment: Our local team member Kimuli confirms the total product price, exact courier delivery fee, and payment details in writing. Payment is made via M-Pesa once everything is confirmed.
- Dispatch: Once payment is confirmed, your order is processed for courier delivery or made ready for warehouse pickup.
Delivery Fees & Timescales
We deliver nationwide throughout Kenya via trusted courier and regional logistics partners:
| Region | Delivery Fee | Estimated Time | Notes |
|---|---|---|---|
| Nairobi Metro Nairobi, Kiambu, Machakos, Kajiado |
KES 500 | 1–2 business days | Inspection on delivery supported. Includes Westlands, Karen, Kilimani, Lavington, Parklands, Embakasi, Kasarani, Roysambu, South B/C, Thika, Athi River, Kitengela, Ruiru, Kikuyu, and surrounding estates. |
| Rest of Kenya (Upcountry) Mombasa, Kisumu, Nakuru, Eldoret & other towns |
KES 1,200 | 2–4 business days | Dispatched via dedicated country couriers or reliable bus cargo. Covers Mombasa, Nyali, Kisumu, Nakuru, Eldoret, Nyeri, Nanyuki, Malindi, Naivasha, Kakamega, Kisii, Meru, Embu, Kericho, Kitale, and all upcountry destinations. |
Please note: Standard rates apply to typical parcel and furniture carton sizes. Final delivery fees are confirmed in writing by Kimuli prior to payment.
Warehouse Collection (Free by Appointment)
Customers may choose to collect their orders in person or send their own driver. Collection from our partner fulfilment warehouse is completely free of charge.
- Collection Address: Partner fulfilment warehouse, Gold Rock Building A3, Mombasa Road, Nairobi, Kenya.
- By Prior Arrangement: Collection is strictly by appointment. Please do not visit without prior written confirmation.
- How to arrange: WhatsApp Kimuli at +254 784 417 576 with the items and quantities you wish to collect.
- Notice required: Please give us at least 3 hours' notice so our partner warehouse team can locate, pull, and stage your items. Faster collection within 1–3 hours may be accommodated if Kimuli confirms it.
- Confirmation before travel: Always wait for Kimuli to confirm that your items are inspected, ready, and staged at the counter before travelling to the warehouse.
Delivery Inspection & Acceptance
For orders delivered within Nairobi Metro, inspection upon delivery is supported. Please check the condition of outer cartons and verify carton counts before signing the courier delivery note.
If any carton appears damaged during transport or if an item is missing, note this on the delivery document and notify Kimuli via WhatsApp (+254 784 417 576) or email sales@lasa.africa within 48 hours with photographs. We will promptly arrange a replacement or refund.
Questions about delivery or collection? Contact Kimuli (Monday to Saturday, 08:30–17:00) on phone or WhatsApp at +254 784 417 576, or email kimuli@lasa.africa / sales@lasa.africa.